F.A.Q.
What are the opening hours of D.I.Y. Party Supplies?
Monday - Friday: 9:00 am - 5:00 pm
Saturday: 9:00 am - 1:00 pm
Sunday & Public Holidays: Closed
​Where is D.I.Y. Party Supplies located?
140 Wood Street (opposite the TAFE/CQ Uni)
MACKAY QLD 4740
Where is D.I.Y. Costumes located?
140 Wood Street. We have recently moved DIY Costumes back to the main store, so we really are now a 'one stop party shop'! If you have any enquiries regarding costumes please call us on 07 4953 4966 or 07 4951 2341 or email us on diyparty@hotmail.com
What parking is available?
We have a customer carpark and there is also additional street parking available.
If you have no online shopping cart, how can I purchase items?
- Visit us in-store
- Phone us on 07 4953 4966 (Main Store), 07 4953 3533 (Wedding & Cake Decorating), 07 4951 2341 (Costumes)
- Email diyparty@hotmail.com
Will you post my order to me?
Yes we can post your order to you via Australia Post, or use a courier of your choosing
Do you have to pay a deposit for hiring?
WEDDING HIRE: A non-refundable holding deposit of 10% applies to all bookings. This holding deposit is paid at the time of booking. You must also leave two phone numbers and a copy of your driver's licence. The hire charges must be paid in full one week prior to pick up. You will not receive a refund of the balance of the hire fee if you cancel in the week of hire. A refundable security deposit is also required. This will be refunded on the safe return of items hired. For further information please see our Decorations Hire Charges List.
COSTUME HIRE: A refundable security deposit of $50 is charged on all full costume hire.
What is your returns policy?
Proof of purchase must be presented when making a return and items must be returned in a reasonable time frame, in original condition (with original packaging). Change of mind is not a valid reason. For further details and a list of non-returnable items, please see our returns & refunds policy.